Terms of purchase

General terms and conditions
Privacy Policy
General terms and conditions
GENERAL TERMS AND CONDITIONS (GTC)

https://www.biomenu.eu - valid from this date: 2024-03-20

Preamble

Welcome to our site! Thank you for trusting us with your purchase!

If you have any questions about these General Terms and Conditions, the use of the website, the individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

Imprint: data of the Service Provider (Seller, Company).

Name: Caleido IT-Outsource Kft.

Headquarters: 1131 Budapest, Reitter Ferenc utca 132.

Mailing address: 1131 Budapest, Reitter Ferenc utca 132.

Registering authority: Company Registry of the Capital Court, Hungary

Company registration number: 01-09-962010

Tax number: 23362493-2-41

Operating license number

XIII/13244/2017/B

SOME license number

AA2688947

EORI/VPID number

HU0007881215

Chamber registration number

BU23362493

Representative: Managing Director Béla Csíkhelyi, Managing Director Zoltán Fromm

Phone number: +36 30 450 3002

Email: hello@biomenu.eu

Website: https://www.biomenu.eu

Bank account number: BE19 9673 5593 6412

Data protection registration number: NAIH-56299/2012

Hosting provider data

Name: UNAS Online Kft.

Headquarters: 9400 Sopron, Kőszegi út 14.

Contact: unas@unas.hu

Website: unas.hu

Concepts

Goods: offered on the Website and intended for sale on the Website:

  • movable thing, including water, gas and electricity in containers, bottles or otherwise in a limited quantity or with a specified volume, and
  • a movable thing that includes or is connected to digital content or a digital service in such a way that in the absence of the relevant digital content or digital service, the goods could not perform their functions (hereinafter: the goods containing digital elements)

Goods containing digital elements: movable things that include or are linked to digital content or digital services in such a way that the goods could not perform their functions without the digital content or digital service concerned

Digital content: data produced or provided in digital form

Parties: Seller and Buyer together

Consumer: a natural person acting for purposes outside of his independent occupation and economic activity, who buys, orders, receives, uses, makes use of goods or is the recipient of commercial communications or offers related to the goods. In the application of the rules on the conciliation body - with the exception of the application of Regulation 524/2013/EU of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and amending Regulation 2006/2004/EC and Directive 2009/22/EC – in addition to the above, a non-governmental organization, church legal entity, condominium, housing association acting for purposes outside of its independent occupation and scope of economic activity, pursuant to a separate law, which buys, orders, receives, uses, makes use of goods or trades in relation to the goods, is considered a consumer recipient of a communication or offer. Within the internal market, on action against unjustified territorial content restrictions and other forms of discrimination based on the customer's nationality, place of residence or place of establishment, as well as Regulation 2006/2004/EC and (EU) 2017/2394, as well as 2009/22/EC for the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of February 28, 2018 amending the Directive [hereinafter: Regulation (EU) 2018/302], a consumer who, in addition to the above, is a customer according to Regulation (EU) 2018/302 also a business

Consumer contract: a contract, one of whose subjects is considered a consumer

Functionality: the ability of a good containing digital elements, digital content or a digital service to perform functions appropriate to its purpose

Manufacturer: the producer of the Goods, in the case of imported Goods, the importer who brings the Goods into the territory of the European Union, as well as any person who, by indicating the name, trademark or other distinguishing mark of the Goods, presents himself as a manufacturer

Interoperability: the ability of a good, digital content or digital service containing digital elements to work with hardware and software different from that with which the same type of good, digital content or digital service is normally used

Compatibility: the ability of a good, digital content or digital service containing digital elements to work - without the need for conversion - with hardware or software with which goods, digital content or digital services of the same type are normally used together

Website: this website, which serves to conclude the contract

Contract: A sales contract created between the Seller and the Buyer using the Website and electronic correspondence

Durable data medium: any device that enables the consumer or the business to store the data addressed to him/her personally in a way that is still accessible in the future and for a period of time suitable for the purpose of the data, as well as to display the stored data in an unchanged form

Device enabling communication between absent parties: a device that is suitable for making a contract declaration in the absence of the parties - in order to conclude a contract. Such a device is, in particular, an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalog, a telephone, a fax machine and a device providing Internet access.

Absentee contract: a consumer contract that is concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized for the provision of goods or services in accordance with the contract, in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between absent parties only

Business: a person acting in the scope of his profession, independent occupation or business activity

Buyer/You: person entering into a contract making a purchase offer through the Website

Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), according to the Civil Code,

  1. the guarantee undertaken for the performance of the contract, which the company undertakes voluntarily in addition to or in the absence of its legal obligation for the proper performance of the contract, and
  2. the mandatory warranty based on the law

Purchase price: consideration to be paid for the Goods and for the provision of digital content.

Applicable legislation

The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies:

  • CLV of 1997. Act on consumer protection
  • CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society
  • Act V of 2013 on the Civil Code
  • 151/2003. (IX.22.) government decree on the mandatory warranty for consumer durables
  • 45/2014. (II.26.) government decree on the detailed rules of contracts between the consumer and the business
  • 19/2014. (IV.29.) NGM decree on the procedural rules for managing warranty and guarantee claims for things sold under the contract between a consumer and a business
  • LXXVI of 1999 law on copyright
  • CXII of 2011 Act on the right to self-determination of information and freedom of information
  • REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) on action against unjustified territory-based content restrictions and other forms of discrimination based on the customer's nationality, place of residence or establishment within the internal market, and 2006/ 2004/EC and Regulation (EU) 2017/2394, and amending Directive 2009/22/EC
  • REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free flow of such data, and on the repeal of Regulation 95/46/EC (general data protection regulation)
  • 373/2021 on the detailed rules of contracts for the sale and purchase of goods and the provision of digital content and digital services between a consumer and a business. (VI. 30.) Government decree

Scope and acceptance of the General Terms and Conditions

The content of the contract between us is determined - in addition to the provisions of the relevant binding legislation - by these General Terms and Conditions (hereinafter: GTC). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.

You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order.

The language of the contract, the form of the contract

The language of the contracts covered by these General Terms and Conditions is Hungarian.

Contracts falling within the scope of these GTC are not written contracts, they are not filed by the Seller.

E-invoice

Our company CXXVII of 2007. Act § 175. uses an electronic invoice according to by accepting these GTC, you give your consent to the use of the electronic invoice.

Prices

The prices are to be understood in the currency selected by the Buyer and include the VAT determined by the relevant law. The possibility of the Seller changing the prices for reasons of business policy cannot be ruled out. Changes to prices do not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller will act on the basis of the "Incorrect price procedure" section of the General Terms and Conditions.

Procedure in case of incorrect price

It is considered an obviously erroneously indicated price:

  • HUF 0 price,
  • a price reduced with a discount, but with the discount incorrectly stated (e.g.: in the case of a 10 EUR product, with a 20% discount, the product is offered for 5 EUR).

In the case of an incorrect price, the Seller offers the possibility of purchasing the Goods at the real price, with which information the Buyer can decide whether to order the Goods at the real price or cancel the order without any adverse legal consequences.

Complaint handling and legal enforcement options

The consumer can submit a warranty claim related to the Goods or a complaint related to the Seller's behavior, activities or omissions at the following contacts and methods:

  • In writing via the following website: https://www.biomenu.eu
  • In writing via the following email address: hello@biomenu. eu
  • In writing by post: 1131 Budapest, Reitter Ferenc utca 132.

The consumer can verbally or in writing communicate his complaint to the company, which concerns the conduct, activity or omission of the company, or the person acting in the interest or benefit of the company, which is directly related to the distribution or sale of the goods to consumers.

The company must investigate the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the company is obliged to immediately record the complaint and its position on it, and hand over a copy of it to the consumer on the spot in case of a verbal complaint made in person. In the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the consumer at the latest within 30 days - in accordance with the regulations for the response to a written complaint - at the same time as the substantive response. In other respects, he is obliged to act as follows regarding the written complaint.

If the directly applicable legal act of the European Union does not provide otherwise, the company must answer the written complaint within thirty days after its receipt in a way that can be substantiated in writing and take measures to communicate it. If the complaint is rejected, the business is obliged to inform the consumer in writing about which authority or conciliation body he can initiate the procedure with his complaint - according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer's place of residence or stay. The information must also cover whether the company has made a general declaration of submission to the Conciliation Board's decision.

If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following legal enforcement options are open to the consumer:

Consumer protection procedure

It is possible to lodge a complaint with the consumer protection authorities. If the consumer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level official tasks for consumer protection are carried out by the capital and county government offices competent according to the consumer's place of residence, a list of them can be found here: http://www.kormanyhivatalok.hu/

Judicial proceeding

The customer is entitled to assert his claim arising from a consumer dispute before the court in the framework of civil proceedings in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. according to the provisions of the law.

Conciliation board procedure

If we reject your consumer complaint, you have the right to appeal to the competent authority of your place of residence or place of residence, or to the Conciliation Board indicated by you in the application. The condition for initiating the procedure of the conciliation body is that the consumer directly attempts to settle the dispute with the concerned business.

The conciliation board - unless the consumer requests a personal hearing - holds the hearing online without personal presence and via an electronic device that provides simultaneous audio and video transmission (hereinafter: online hearing).

The company has an obligation to cooperate in the conciliation board procedure, within the framework of which we are obliged to send our response to the conciliation board's invitation within the deadline. With the exception of the application of Regulation 524/2013/EU of the European Parliament and of the Council of May 21, 2013 on the online settlement of consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC, the company is entitled to create a settlement at the hearing is obliged to ensure the participation of a person. In the online hearing, the representative of the company authorized to create a settlement must participate online. If the consumer requests a personal hearing, the company's representative authorized to create a settlement must at least participate in the hearing online.

More information about the Conciliation Boards is available here: https://www.bekeltetes.hu

Conciliation Board procedure in the case of persons who are not considered consumers

Pursuant to the Consumer Protection Act, a consumer is a non-governmental organization, church legal entity, condominium, housing cooperative acting for purposes outside of its independent occupation and scope of economic activity, according to a separate law, which buys, orders, receives, uses, or makes use of goods in the Conciliation Board procedure. or the recipient of commercial communications or offers related to the goods.

The Conciliation Board is entitled to check and investigate the existence of consumer quality. The rules of the procedure are governed by the rules written under the Conciliation Board.

Online dispute resolution platform

The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.

If you want to make a complaint about a product or service you bought online and you don't necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the merchant against whom you have filed a complaint can jointly select the dispute resolution body you want to entrust with handling the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Copyright

LXXVI of 1999 on copyright. Act (hereinafter: Szt.) § 1 (1), the website is considered a copyrighted work, so all parts of it are protected by copyright. The Szt. Based on Section 16 (1), the unauthorized use of graphic, text and software solutions and computer programs on the website is prohibited, as well as the use of any application that can be used to modify the website or any part of it. Any material from the website and its database may be taken only with the written consent of the right holder. The use of downloadable content made available by registration in a separate menu item on the website by the registered company/person for its own purposes is also considered as consent to use. The right holder: Caleido IT-Outsource Kft.

Other assessments

Our webshop uses the opinion management service on www.arukereso.hu operated by Online Comparison Shopping Kft. (1074 Budapest, Rákóczi út 70-72.; Cg. 01-09-186759). You can view the related data management information by clicking here.

Partial invalidity, code of conduct

If any point of the General Terms and Conditions is legally incomplete or invalid, the other points of the contract will remain in force and the provisions of the relevant legislation shall apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the operation of goods containing digital elements, as well as on the applicable technical protection measure

The availability of the servers providing the data displayed on the website is over 99.9% per year. The entire data content is regularly backed up, so in the event of a problem, the original data content can be restored. The data displayed on the website are stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption, and hardware support built into the processor is used to encode it.

Information on the essential properties of the Goods

On the website, we provide information on the essential properties of the Goods that can be purchased in the descriptions of each of the Goods.

Correction of data entry errors - Responsibility for the veracity of the data provided

During the ordering process, before finalizing the order, you can change the data you entered at any time (clicking the back button in the browser opens the previous page, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the Goods will be invoiced and delivered based on the data you provide. We would like to draw your attention to the fact that an incorrectly entered e-mail address or the saturation of the storage space belonging to the mailbox may result in the lack of delivery of the confirmation and prevent the conclusion of the contract. If the Buyer has finalized his order and discovers an error in the given data, he must initiate the modification of his order as soon as possible. The Buyer can notify the Seller of changes to the incorrect order by sending a letter from the e-mail address provided at the time of the order or by calling the Seller.

Use of the website is

The purchase is not subject to registration.

The website provides users with product presentations and online ordering. The User can browse the website using the menu items. By clicking on the name of the category, you can see the list of goods installed in it. If all the Goods in a given category do not fit on one page, you can scroll to the bottom of the page or use the numbers above and below the Goods. From the Product list, the detailed Product page can be accessed by clicking on the name of the Product or the product image, here you can find information about the detailed characteristics and price of the Product you wish to order.

The Goods are listed in the category system.

In the New items menu item, you can find new products in the website's offer.

Under the Daily offer menu item, you will find the Goods for which the store provides an extra discount compared to the sale price on the given day. These discounts are only available to registered and logged in Users.

Under the Discounted menu item, you will find discounted Goods for which the store provides a special discount compared to the original price of the Goods. Products are placed here for the following reasons: their shelf life is short, their packaging is aesthetically flawed or damaged, due to being sold out, etc. The reason for the discount can be seen at the end of the name of the discounted product.

On the website, it is possible to search for goods by keyword. Product results matching the search criteria are displayed in a list, similar to the categories.

The selected Product can be placed in the basket using the Add to Basket button, next to the button the required number of pieces can be set. The User can check the contents of the basket using the Basket icon, View Basket button. Here you can change the quantity of the Goods you have added to the basket, or delete the given item. You can also use the Empty Basket button to completely empty the basket.

The User can continue the purchase process by clicking the Order button. As a second step, it is possible to enter, register, and purchase without registration. In case of registration and purchase without registration, the User must provide the following data: e-mail address, name, telephone number, billing address and, if different, delivery address. In addition to the above data, a password is also required for registration. The User can find out about the successful registration by e-mail and on the website. The User can cancel his registration in the Profile/Edit menu item. Alternatively, you can request it from the Service Provider by e-mail in the Info/Contact us menu item. In this case, you must register again for a new purchase.

The User is responsible for keeping access data confidential. The User is responsible for updating his data and is obliged to notify the Service Provider if he becomes aware that his data has been misused by a third party. In case of forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the website, the order process can be completed by entering their e-mail address and password. The e-mail address entered during registration cannot be changed later. If the User's e-mail address changes, the change can be requested in an e-mail sent to the Service Provider from the new e-mail address.

As the next step of the order, the User must choose the payment and delivery method that suits him. With the help of a summary page, the User can check all his previously entered data and the Goods he wants to order and their quantity. In case of data entry errors, you can use the pencil icon to correct the entered data.

If you find everything suitable, you can finalize your order using the Order button. You will receive confirmation of this on the website or by e-mail. If you notice incorrect data after the order has been recorded (e.g. in the confirmation e-mail), you must report it to the Service Provider immediately. Regardless of the intention to order, the User can log in using the My Account menu item. After logging in, the My Account page appears, where you can change the data you entered during registration, as well as the data of your placed order and track its status.

Finalizing the order (making an offer)

If you are convinced that the contents of the basket correspond to the Goods you want to order, and that your data is correct, you can complete your order by clicking the "Order" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.

By pressing the "Order" button, you expressly acknowledge that your offer must be considered as made, and that your statement - in the event of confirmation by the Seller in accordance with these General Terms and Conditions - entails a payment obligation. The Seller is obliged to confirm the arrival of the order to the Buyer electronically without delay. If this confirmation is not received by the Buyer within the expected time frame, depending on the nature of the service, but no later than 48 hours after the Buyer's order has been sent, the Buyer is released from the binding offer or contractual obligation.

Order processing, contract creation

You can place your order at any time. The Seller will confirm your offer by e-mail no later than 48 hours after sending your offer. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system.

In the case of packages not received, the procedure followed is

If the Buyer does not accept the Goods ordered and handed over for delivery and does not notify the Seller of his intention to cancel within 14 days without the justification provided by law, he is in breach of his contract with the Seller, according to which he is obliged to accept the Goods and thereby accept the Seller's performance.

In this case, the Seller will attempt to re-deliver the Goods, if he can coordinate this with the Buyer, but may make the re-delivery subject to the payment of a delivery fee. If the repeated delivery is unsuccessful, or it cannot be agreed with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with immediate effect due to the breach of contract and enforce the cost of the unsuccessful delivery and return as a penalty to the Buyer.

The parties accept the use of the e-mail used by the Buyer at the time of ordering as a form of communication for terminating the contract and state that the date of notice of termination is the time when the termination letter becomes available in the Buyer's e-mail account.

In the event that the Buyer previously had a package that had not been received, the Seller may refuse to fulfill the order or may make the fulfillment subject to payment in advance.

Payment methods

Teya bank card payment (online)

Immediate bank card payment when placing the order

PayPal payment (online)

PayPal is available to customers in more than 200 countries as a simple and secure payment method.

PayPal has many advantages that make shopping easier and faster, while keeping your financial information safe:

  • One email, one password. That's all you need to pay or transfer money through PayPal. And the bank card can remain in the wallet.
  • PayPal account to pay. All you have to do is assign your bank card to your PayPal account, and you only need to do this once, at the beginning.
  • PayPal is a globally recognized payment method, the guarantee of secure transactions, with which you can pay the price of the Goods online in 26 different currencies.
  • Connect to PayPal and pay more easily in the online store!

Bank transfer in advance

Bank transfer after placing the order. We will fulfill the order after the transfer has arrived!

The data required for the transfer will be included in the order confirmation e-mail.

Acceptance methods, acceptance fees

GLS courier service

Your package is delivered by the GLS courier service. Delivery on working days, during working hours.

For more information, please visit https://gls-group.com

You can find our current prices here: https://www.biomenu.eu/shipping

Packet

Your package will be delivered by Packet. Delivery you working days, during working hours.

For more information, visit the following website: https://www.packeta.com

You can find our current prices here: https://www.biomenu.eu/shipping

Completion deadline

Regarding the order, the general delivery time is a maximum of 1-15 working days from the confirmation of the order (depending on the delivery method and the destination country). In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not perform within the additional deadline, the Buyer is entitled to withdraw from the contract.

Reservation of rights, ownership clause

If you previously ordered Goods without receiving them during delivery (not including the case when you exercised your right of withdrawal), or if the Goods were returned to the seller with a not wanted mark, the Seller will fulfill the order with the purchase price and the obligates you to pay shipping costs in advance.

The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid by bank transfer, the Buyer transfers the purchase price and the conversion in the currency of his Member State, and due to bank commissions and costs, the Seller does not receive the full amount of the purchase price and the delivery fee). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

Sales abroad

The Seller does not distinguish between Buyers in the territory of Hungary and outside the territory of the European Union using the Website. In the absence of a different provision of these GTC, the Seller ensures the delivery/receipt of the ordered Goods in the territory of Hungary.

The provisions of these General Terms and Conditions apply to purchases outside of Hungary as well, with the fact that, based on the provisions of the relevant regulation, a consumer who is a citizen of a Member State or has a place of residence in a Member State, or a business that has a place of business in a Member State, is considered a buyer in the interpretation of this point. and within the European Union buys goods or uses services for the sole purpose of end use, or acts with such intent. A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activities.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer's home country.

The Seller is not obliged to comply with the non-contractual requirements, such as labeling or sector-specific requirements, defined in the national law of the Buyer's Member State in relation to the relevant Goods, or to inform the Buyer of these requirements.

Unless otherwise specified by the Seller, Hungarian VAT applies to all Goods.

The Customer may exercise his legal rights in accordance with these Terms and Conditions.

If an electronic payment solution is used, the payment is made in the currency specified by the Seller,

The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods and the delivery fee has been successfully and fully made using the electronic payment solution (including the case when, in the case of Goods paid by bank transfer, the Buyer transfers in the currency of his Member State due to the purchase price (delivery fee) and the conversion, as well as bank commissions and costs, the Seller does not receive the full amount of the purchase price). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

In order to hand over the Goods, the Seller also provides non-Hungarian Buyers with the same handover options as Hungarian Buyers.

If, according to the General Terms and Conditions, the Customer may request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union member state, the non-Hungarian customer may also request this by any of the delivery methods specified in the General Terms and Conditions.

If, according to the General Terms and Conditions, the Buyer can choose to receive the Goods in person from the Seller, this can also be used by non-Hungarian Buyers.

In other cases, the Buyer may request that the Goods be transported abroad at his own expense. Hungarian Buyers are not entitled to this right.

The Seller fulfills the order after payment of the delivery fee, if the Buyer does not pay the delivery fee to the Seller, or does not resolve the delivery itself by the pre-agreed date, the Seller will terminate the contract and refund the pre-paid purchase price to the Buyer.

Consumer information

Information on the consumer's right of withdrawal

As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities cannot use the right of withdrawal without justification!

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal

  1. a) In the case of a contract for the sale of goods,
    aa) to the Goods,
    b) in the case of the sale and purchase of several Goods, if the individual Goods are delivered at different times, to the last delivered Goods,

the consumer or a third party indicated by the consumer, other than the carrier, may exercise it within the deadline starting from the date of receipt, which deadline is 14 calendar days.

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the day of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the deadline.

In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination statement within the deadline.

The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's declaration of withdrawal on an electronic data medium after its arrival.

Obligations of the Seller in case of cancellation by the consumer

The Seller's obligation to refund

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller will refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.

Method of the Seller's refund obligation

45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same manner as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to a wrongly and/or inaccurately provided bank account number or postal address by the Consumer.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or proven beyond doubt that he has returned them; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.

In the event of withdrawal or termination of the consumer's obligations

Return of the Goods

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, is obliged to return the Goods immediately, but no later than fourteen days from the notification of withdrawal, or hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return is deemed completed within the deadline if the consumer sends the Goods before the deadline.

Bearing direct costs related to the return of the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the consumer terminates the service provision contract concluded off-premises or between absent parties after the beginning of the performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept goods returned by cash on delivery or by postage.

Consumer responsibility for depreciation

The consumer is responsible for the depreciation resulting from use exceeding the use necessary to determine the nature, properties and operation of the Goods.

If, according to the relevant legislation, the right of withdrawal cannot be exercised, or can only be exercised under conditions, the Buyer is not entitled to trial use either.

The right of withdrawal cannot be exercised in the following cases

The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). In the cases included in paragraph (1):

  1. after the full performance of the service, however, if a contract creates a payment obligation for the consumer, this exceptional case can only be invoked if the performance began with the express prior consent of the consumer and the consumer's acknowledgment that he loses his right of withdrawal as soon as the business has fulfilled the contract in full;
  2. with regard to Goods or services whose price or fee depends on the possible fluctuation of the financial market, even during the period specified for the exercise of the right of withdrawal, which cannot be influenced by the company;
  3. in the case of non-pre-manufactured Goods that have been produced based on the instructions or at the express request of the consumer, or in the case of Goods that have been clearly tailored to the consumer;
  4. with regard to goods that are perishable or retain their quality for a short time;
  5. with regard to Goods with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
  6. with regard to Goods which, by their nature, are inseparably mixed with other Goods after delivery;
  7. with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
  8. in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
  9. with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
  10. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
  11. in the case of contracts concluded at a public auction;
  12. with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
  13. with regard to digital content provided on a non-material data carrier, if the Seller has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance, and the company has sent a confirmation to the for the consumer.

Information on product warranty and accessory warranty for guaranteeing the conformity of the goods in relation to consumer contracts

This section of the consumer information was prepared based on the authorization of Section 11 (5) of Government Decree 45/2014 (II.26) taking into account Annex No. 3 of Government Decree 45/2014 (II.26)

The Consumer Information only applies to Buyers who qualify as consumers, the rules for buyers who are not considered consumers are included in a separate chapter.

Requirements for contractual performance in the case of a consumer contract

The requirements for contractual performance generally apply to goods sold under a consumer contract and goods containing a digital element

At the time of delivery, the Goods and the performance must comply with Regulation 373/2021. (VI.30.) to the requirements contained in the Government Decree.

In order for the performance to be considered contractual for the Goods that are the subject of the contract

  • it must correspond to the description, quantity, quality, type included in the contract, and must have the functionality, compatibility, interoperability and other characteristics specified in the contract
  • it must be suitable for any purpose specified by the consumer, which the consumer brought to the Seller's attention at the latest when the contract was concluded, and which the Seller accepted
  • must have all the accessories and user manuals specified in the contract - including commissioning instructions, installation instructions, and customer service support - and
  • you must provide the updates specified in the contract.

In order for the performance to be deemed to be in accordance with the contract - in addition - to the Goods that are the subject of the contract

  • it must be suitable for the purposes that, in the case of the same type of Goods, are prescribed by law, technical standard or, in the absence of a technical standard, by the governing code of conduct
  • it must have the quantity, quality, performance and other characteristics that the Consumer can reasonably expect - especially in terms of functionality, compatibility, accessibility, continuity and safety - which is usual for the same type of Goods, taking into account the Seller, its representative or another person participating in the sales chain makes a public statement about the specific properties of the Goods - especially in an advertisement or on a label
  • must have the accessories and instructions that the consumer can reasonably expect - including packaging and installation instructions - and
  • it must correspond to the characteristics and description of the Goods presented by the company as a sample or model or made available as a trial version prior to the conclusion of the contract.

The Goods need not comply with the above public statement if the Seller proves that

  • he didn't know the public statement, and he didn't need to know it
  • the public statement has already been properly corrected by the time of the conclusion of the contract or
  • the public statement could not influence the right holder's decision to enter into a contract.

Incorrect performance of the contract for the sale of goods

The Seller performs incorrectly if the defect in the goods results from improper installation, provided that

  1. a) commissioning is part of the sales contract and was carried out by the Seller or was carried out under the Seller's responsibility; obsession
  2. b) the commissioning had to be carried out by the consumer, and the unprofessional commissioning is the result of deficiencies in the commissioning instructions provided by the Seller - or in the case of goods containing digital elements - by the digital content or digital service provider.

If, according to the sales contract, the goods are put into operation by the Seller, or if the putting into operation takes place under the responsibility of the Seller, the performance must be considered completed by the Seller when the putting into operation is completed.

If, in the case of goods containing digital elements, the contract of sale provides for the continuous provision of digital content or digital services over a specified period of time, the Seller is liable for a defect in the goods related to the digital content, if the defect occurs in the case of continuous service for a period not exceeding two years from the delivery of the goods in two years; or occurs or becomes recognizable.

Requirements for contractual performance in the case of goods containing digital elements sold under a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of such updates to the digital content of the goods or the related digital service - including security updates - which are necessary to maintain the conformity of the goods with the contract, and must also ensure that the consumer you get them too.

Making the update available to the Seller if the sales contract

  • provides for a one-time service of the digital content or digital service, then it can reasonably be expected by the consumer based on the type and purpose of the goods and digital elements, as well as the unique circumstances and the nature of the contract; obsession
  • provides for continuous service of the digital content over a specified period, then in the case of continuous service of a duration not exceeding two years, it must be provided over a period of two years from the delivery of the goods.

If the consumer does not install the updates provided within a reasonable time, the Seller is not liable for the defect of the goods, if it arises solely from the failure to apply the relevant update, provided that

  1. a) the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
  2. b) failure to install the update by the consumer or incorrect installation of the update by the consumer cannot be attributed to the incompleteness of the installation instructions provided by the Seller.

Defective performance cannot be established if, when concluding the contract, the consumer received special information that a specific property of the goods differs from what is described here, and when concluding the sales contract, the consumer separately and expressly accepted this deviation.

Contractual fulfillment requirements for the sale of digital content sold under a consumer contract

The Seller supplies and provides the digital content to the consumer. In the absence of a different agreement between the parties, the Seller shall provide the consumer with the digital content in the latest version available at the time of the conclusion of the contract without undue delay after the conclusion of the contract.

The service is deemed completed when the digital content or - any solution necessary for accessing it or suitable for downloading it - has been delivered to the consumer or to the physical or virtual device chosen by the consumer for this purpose.

The Seller must ensure that the consumer is notified of any updates to the digital content - including security updates - that are necessary to maintain the contractual conformity of the digital content, digital content or digital service, and receives them.

If, on the basis of the contract, the provision of digital content is carried out continuously for a specified period of time, the conformity of the performance with regard to the digital content must be ensured during the entire duration of the contract.

If the consumer does not install the updates provided by the Seller within a reasonable time, the Seller is not responsible for the service failure if it is solely due to the failure to apply the relevant update, provided that

  • the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
  • failure to install the update by the consumer or incorrect installation of the update by the consumer cannot be attributed to the incompleteness of the installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of concluding the contract, the consumer received special information that a specific feature of the digital content deviates from the requirements defined here, and at the time of concluding the contract, the consumer separately and expressly accepted this deviation.

The Seller performs incorrectly if the error in the digital content service results from unprofessional integration into the consumer's digital environment, provided that

  • the integration of the digital content was carried out by the Seller, or the integration was carried out under the responsibility of the Seller; obsession
  • the digital content must be integrated by the consumer, and the unprofessional integration was caused by deficiencies in the integration instructions provided by the Seller.

If the contract provides for the continuous provision of digital content or digital service over a specified period of time, the Seller is responsible for the error related to the digital content, if the error occurs or becomes recognizable during the period specified in the contract.

If the contract provides for a one-time service or a series of individual service actions, it must be assumed, until proven otherwise, that the defect recognized by the consumer within one year from the date of performance already existed at the time of performance. At the same time, the Seller does not perform incorrectly if he proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service, and he informed the consumer of this in a clear and understandable way before concluding the contract.

The consumer is obliged to cooperate with the Seller so that the Seller - using the tools available from a technical point of view and requiring the least intervention for the consumer - can be convinced that the cause of the error is the consumer's digital environment. If the consumer does not comply with this obligation to cooperate, after the Seller has informed him of this obligation in a clear and comprehensible manner prior to the conclusion of the contract, the consumer bears the burden of proving that

  • the defect recognized within one year of performance already existed at the time of performance, or
  • the service affected by a defect recognized during the contractual period was not in accordance with the contract during the period of performance of the service according to the contract.

Accessories warranty

In which case can you exercise your accessory warranty right?

In the event of defective performance by the Seller, you may assert a warranty claim for accessories against the Seller in accordance with the rules of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30).

What rights are you entitled to based on your warranty claim?

You can – according to your choice – make use of the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. If you did not, or could not, request the repair or replacement, you may request a proportional reduction of the compensation or, as a last resort, you may withdraw from the contract.

You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

In the case of a consumer contract, it must be assumed until proven otherwise that a defect recognized within one year from the date of delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used Goods can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with respect to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are defective and the Buyer, who is considered a Consumer, was informed of this at the time of purchase, the Service Provider has no responsibility for the known defect.

The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible, or if doing so would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value represented by the Goods in perfect condition, as well as the severity of the breach of contract.

The consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportionate delivery of compensation or to terminate the sales contract if

  • the Seller did not perform the repair or replacement, or performed it but did not fulfill the following conditions in whole or in part
    • the Seller must ensure the return of the exchanged goods at his own expense
    • if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became recognisable, then the obligation to repair or replace includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods placing or bearing the costs of removal or commissioning.
  • refused to make the goods conform to the contract
  • a repeated performance error occurred, despite the fact that the Seller attempted to make the goods conform to the contract
  • the error in performance is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract, or
  • the Seller has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the company will not bring the goods into conformity with the contract within a reasonable time frame or without significant damage to the consumer's interests.

If the consumer wishes to terminate the sales contract citing faulty performance, the Seller bears the burden of proving that the fault is insignificant.

The Consumer is entitled to withhold the remaining part of the purchase price - depending on the severity of the breach of contract - in whole or in part until the Seller fulfills its obligations related to the conformity of the performance with the contract and defective performance.

It is a general rule that:

  • the Seller must ensure the return of the exchanged goods at his own expense
  • if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into operation before the defect became recognizable, the obligation to repair or replace includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods or bearing the costs of removal or commissioning.

The reasonable deadline for repairing or replacing the goods shall be calculated from the time when the Consumer informed the company of the defect.

The consumer must make the goods available to the company in order to complete the repair or replacement.

Delivery of compensation is proportional if its amount is equal to the difference between the value of the goods that the Consumer is entitled to in the case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer's right to terminate the sales contract can be exercised with a legal statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the Consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them. may terminate it if the Consumer cannot reasonably be expected to keep only goods that conform to the contract.

If the Consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then

  • the Consumer must return the affected goods to the Seller at the Seller's expense and
  • the Seller must immediately refund to the Consumer the purchase price paid for the goods concerned, as soon as he has received the goods or the certificate supporting the return of the goods.

What is the deadline for asserting your warranty claim?

You are obliged to report the error immediately after discovering it. An error reported within two months from the discovery of the error shall be considered an error reported without delay. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

The part of the repair time during which the Buyer cannot use the Goods as intended is not included in the limitation period.

The statute of limitations for the accessory warranty claim for the part of the Goods affected by the replacement or repair starts anew. This rule must also be applied if a new error arises as a result of the correction.

If the subject of the contract between the consumer and the business is a used thing, the parties can also agree on a shorter limitation period; a limitation period of less than one year cannot be validly established in this case either.

Who can you enforce your accessory warranty claim against?

You can enforce your accessory warranty claim against the Seller.

What other conditions are there for asserting your accessory warranty rights?

Within one year from the date of delivery, there is no other condition for asserting your accessory warranty claim, apart from reporting the defect, if you prove that the Goods were provided by the Seller. However, after one year has passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.

Product warranty

In which case can you use your product warranty right?

In the event of a defect in a movable thing (Goods), you can - according to your choice - assert a warranty claim for accessories or a claim for product warranty.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of defective Goods.

In which case is the Goods considered defective?

The goods are defective if they do not meet the quality requirements in force at the time they are put on the market or if they do not have the properties described by the manufacturer.

What is the deadline for asserting your product warranty claim?

You can assert your product warranty claim within two years of the Product being placed on the market by the manufacturer. After this deadline, you will lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the Goods in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

  • manufactured or marketed the Goods outside of its business activities, or
  • the defect was not detectable according to the state of science and technology at the time of placing it on the market or
  • the defect in the Goods results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, in case of successful enforcement of your product warranty claim, you may assert your accessory warranty claim for the replaced Product or repaired part against the manufacturer.

Information on the product warranty and accessories warranty for the guarantee of the conformity of the goods in the case of non-consumer Buyers

General rules of warranty rights

A Customer who is not considered a consumer may - at his or her choice - use the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a proportional delivery of the compensation, or the Buyer can repair the defect at the Seller's expense, or have it repaired by someone else or - as a last resort - withdraw from the contract.

You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used Goods can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with respect to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are defective and the Buyer, who is considered a Consumer, was informed of this at the time of purchase, the Service Provider has no responsibility for the known defect.

In the case of buyers who are not considered consumers, the deadline for asserting the warranty right is 1 year, which starts on the day of performance (handover).

Product warranty and guarantee

The product warranty and the mandatory warranty apply only to customers who qualify as consumers.

If the Seller voluntarily provides a warranty for a given Product, this will be indicated separately during the purchase of the Product.

If the manufacturer provides a manufacturer's warranty for the Goods that also covers customers who are not consumers, it can be enforced directly with the manufacturer.

Privacy Policy
Privacy Policy

Date of acceptance: 2024-03-21

Data controller

Name: Caleido IT-Outsource Kft.

Headquarters: 1131 Budapest, Reitter Ferenc utca 132.

Mailing address, complaint handling: 1131 Budapest, Reitter Ferenc utca 132.

E-mail: hello@biomenu.eu

Phone number: +36 30 450 3002

Website: https://www.biomenu.eu

Hosting provider

Name: UNAS Online Kft.

Mailing address: Kőszegi út 14, 9400 Sopron.

E-mail address: unas@unas.hu

Telephone number:

Description of data processing during the operation of the webshop

This document contains all relevant data management information regarding the operation of the webshop in accordance with the European Union's General Data Protection Regulation No. 2016/679 (hereinafter: Regulation, GDPR) and CXII of 2011. TV. (hereinafter: Infotv.) based on

Information about the use of cookies

What is a cookie ?

uses so - called cookies when visiting the website. The cookie is an information package consisting of letters and numbers that our website sends to your browser with the aim of saving certain settings, facilitating the use of our website and helping us to collect some relevant, statistical information about our visitors.

the cookies do not contain personal information and are not suitable for identifying the individual user, but some of them contain an individual identifier - a secret, randomly generated string of numbers - which is stored on your device, thus ensuring your identification. The operational duration of each cookie is contained in the relevant description of each cookie.

Legal background and legal basis of cookies:

Basically, we distinguish between three types of cookies: cookies that are essential for operation, which serve the proper functioning of the Website, cookies for statistical purposes and cookies for marketing purposes.

The legal basis for data management is your consent in the case of cookies for statistical and marketing purposes based on Article 6 (1) point a) of the Regulation, as well as the legal basis necessary to ensure the operation of the Website according to Article 6 (1) point f) of the Regulation interest, in the case of cookies necessary for operation.

The main characteristics of the cookies used by the website:

Cookies essential for operation:

If you do not accept the use of these cookies, certain functions may not be available to you.

Cookies strictly necessary for operation: These cookies are essential for the use of the website and enable the use of the basic functions of the website. In the absence of these, many functions of the site will not be available to you. The lifetime of these types of cookies is limited to the duration of the session.

Session cookie: These cookies store the location of the visitor, the language of the browser, the currency of the payment, and their lifetime is until the browser is closed, or a maximum of 2 hours.

Age-restricted content cookie: These cookies record the approval of age-restricted content and that the person concerned is over 18 years old, and their lifetime lasts until the browser is closed.

Recommended products cookie: With the "recommend to a friend" function, it records the list of products you want to recommend. Its lifespan is 60 days.

Mobile version, design cookie: Detects the device used by the visitor and switches to full view on mobile. Its lifespan is 365 days.

Cookie acceptance cookie: When you arrive at the site, you accept the statement on the storage of cookies in the warning window. Its lifespan is 365 days.

Logout #2 cookie: According to option #2, the system logs out the visitor after 90 days. Its lifespan is 90 days.

Backend identification cookie: The identifier of the backend server serving the page. Its lifetime lasts until the browser is closed.

Cookies for statistical purposes:

Google Analytics cookie: Google Analytics is Google's analysis tool, which helps the owners of websites and applications to get a more accurate picture of the activities of their visitors. The service may use cookies to collect information and report statistical data on the use of the website without individually identifying visitors to Google. The main cookie used by Google Analytics is the "__ ga " cookie. In addition to the reports generated from website usage statistics, Google Analytics - together with some of the advertising cookies described above - can also be used to display more relevant ads in Google products (such as Google Search) and across the Internet.

Cookies for improving the user experience: These cookies collect information about the user's use of the website, for example, which pages are visited most often or what error message is received from the website. These cookies do not collect information that identifies the visitor, that is, they work with completely general, anonymous information. We use the data obtained from these to improve the performance of the website. The lifetime of these types of cookies is limited to the duration of the session.

Referee cookies: They record which external site the visitor came to the site from. Their lifetime lasts until the browser is closed.

Last viewed product cookie: Records the products that were last viewed by the visitor. Their lifespan is 60 days.

Last viewed category cookie: Records the last viewed category. Its lifespan is 60 days.

Basket cookie: Records the products placed in the basket. Its lifespan is 365 days.

Intelligent offer cookie: It records the conditions for the display of intelligent offers (e.g. has the visitor been to the site before, does he have an order). Its lifespan is 30 days.

Marketing cookies:

Google AdWords cookie When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies , such as NID and SID cookies , in Google products, such as to customize the ads displayed in Google Search. For example, it uses such cookies to remember your most recent searches, your previous interactions with ads or search results from certain advertisers, and your visits to advertisers' websites. AdWords conversion tracking uses cookies. To track sales and other conversions resulting from the ad , cookies are saved on the user's computer when that person clicks on an ad. Some of the common uses of cookies are: to select ads based on what is relevant to the user, to improve reporting on campaign performance, and to avoid showing ads that the user has already seen.

Remarketing cookies: May appear to previous visitors or users when browsing other websites in the Google Display Network or searching for terms related to your products or services

Facebook pixel (Facebook cookie) The Facebook pixel is a code with the help of which a report is prepared on the website about conversions, target audiences can be compiled, and the owner of the page receives detailed analysis data about the visitors' use of the website. With the help of the Facebook pixel, you can display personalized offers and advertisements to website visitors on the Facebook interface. You can read Facebook's privacy policy here: https://www.facebook.com/privacy/explanation

You can find more information about deleting cookies at the following links:

Data processed for the purpose of concluding and fulfilling the contract

In order to conclude and fulfill the contract, several cases of data management may be implemented. We would like to inform you that data processing related to complaint handling and warranty administration is only carried out if you exercise one of the aforementioned rights.

If you do not make a purchase through the webshop, but are only a visitor to the webshop, then the provisions of data management for marketing purposes may apply to you if you give us consent for marketing purposes.

The data processing carried out for the purpose of concluding and fulfilling the contract in more detail:

Contact

If, for example, you contact us with a question about a product by email, contact form or phone. Prior contact is not mandatory, you can skip this and order from the webshop at any time.

Managed data

To contact us, you must or can provide the following information:

In the case of a form/email

In case of a phone call

Name/Nickname

Name/Nickname*

E-mail address*

E-mail address

Phone number

Phone number*

Object

Object

Message*

Message*

* is mandatory

Duration of data management

We process the data until the contact is completed, but at the latest until the reason for the contact is resolved.

Legal basis for data management

Your voluntary consent, which you give to the Data Controller by contacting us. [Data management according to Article 6 (1) point a) of the Regulation]

Registration on the website

By storing the data entered during registration, the Data Controller can provide a more convenient service (e.g. the data subject does not have to be entered again when making a new purchase). Registration is not a condition for concluding a contract

Managed data

During data management, the Data Controller manages your name, e-mail address, password, telephone number, billing and delivery address, customer type (company/individual) and, in the case of a company, your tax number. Entering all listed data is mandatory.

Duration of data management

Until the registration is canceled.

You can cancel your registration using the My Account/Change Data/Delete My Account button, on the form in the Info/Contact menu item, or by sending a request to our company via e-mail from the registered e-mail address.

Legal basis for data management

Your voluntary consent, which you give to the Data Controller when you register [Data processing according to Article 6 (1) point a) of the Regulation]

Order processing

During the processing of orders, data management activities are necessary in order to fulfill the contract.

Managed data

During data processing, the Data Controller collects your name, e-mail address, telephone number, billing and delivery address, the characteristics of the purchased goods, the order number, the date of placing and last modification of the order, the type of customer (company/individual) and, in the case of a company manages your tax number.

If you have placed an order in the webshop, data management and the provision of data are essential for the fulfillment of the contract.

Duration of data management

We process the data for 5 years according to the civil law statute of limitations.

Legal basis for data management

Fulfillment of the contract. [Data management according to Article 6 (1) point b) of the Regulation]

Issue of the invoice

The data management process takes place in order to issue an invoice in accordance with the legislation and to fulfill the obligation to preserve accounting documents. The Sztv. Pursuant to § 169, paragraphs (1)-(2), economic companies must keep the accounting documents directly and indirectly supporting the accounting.

Managed data

During data management, the Data Controller manages your name, e-mail address, telephone number, billing and delivery address, the characteristics of the purchased goods, the order number, the date of placing the order and, in the case of a company, your tax number.

Duration of data management

The invoices issued by Sztv. Based on § 169, paragraph (2), it must be kept for 8 years from the date of issue of the invoice.

Legal basis for data management

CXXVII of 2007 on VAT. On the basis of Section 159 (1), the issuance of the invoice is mandatory and it must be kept for 8 years on the basis of Section 169 (2) of Act C of 2000 on accounting [Data processing according to Article 6 (1) point c) of the Regulation].

Data management related to the delivery of goods

The data management process takes place in order to deliver the ordered product.

Managed data

During data management, the Data Controller manages your name, e-mail address, telephone number, delivery address, value of the purchased goods, order number, package identification number, and the delivery note.

Duration of data management

The Data Controller manages the data until you receive the ordered goods.

Legal basis for data management

Fulfillment of the contract [Data management according to Article 6 (1) point b) of the Regulation].

Recipients and data processors of data processing related to the delivery of goods

Name of recipient: GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.

Address of the addressee: 2351 Alsónémedi, GLS Európa u. 2.

Recipient's phone number: 06-29-88-67-00

Recipient 's e-mail address: info@gls-hungary.com

The addressee's website: https://gls-group.eu/HU/hu/home

The courier service contributes to the delivery of the ordered goods based on the contract concluded with the Data Controller. The courier service handles the personal data received in accordance with the data management information available on its website.

Name of recipient: FoxPost Private Limited Company

Address of the addressee: Batsányi János utca 9, 3200 Gyöngyös.

Recipient's phone number: +36 1 999-0-369

Recipient's e-mail address: info@foxpost.hu

The addressee's website: foxpost.hu

The courier service contributes to the delivery of the ordered goods based on the contract concluded with the Data Controller. The courier service handles the personal data received in accordance with the data management information available on its website.

Name of recipient: Packeta Hungary Kft.

Address of the addressee: Ezred utca 2, 1044 Budapest.

Recipient's phone number: +36 1 400 8806

The recipient's e-mail address is: info@packeta.hu

The addressee's website: https://www.packeta.hu 

The courier service contributes to the delivery of the ordered goods based on the contract concluded with the Data Controller. The courier service handles the personal data received in accordance with the data management information available on its website.

Handling of other consumer protection complaints

The data management process takes place in order to handle consumer protection complaints. If you have contacted us with a complaint, data management and the provision of data are essential.

Managed data

Buyer's name, phone number, email address, content of complaint.

Duration of data management

Consumer protection complaints are kept for 3 years based on the Consumer Protection Act.

Legal basis for data management

Whether you file a complaint with us is your voluntary decision, however, if you file a complaint with us, the CLV of 1997 on consumer protection. Act 17/A. § (7) we are obliged to keep the complaint for 3 years [data management according to Article 6 (1) point c) of the Regulation].

Data processed in relation to the verifiability of consent

During the registration, order, and subscription to the newsletter, the IT system stores the IT data related to the consent for later provability.

Managed data

Date of consent and IP address of the person concerned.

Duration of data management

Due to the legal requirements, the consent must be proven later, therefore the duration of the data storage is stored for the limitation period after the termination of the data management.

Legal basis for data management

Article 7 (1) of the Regulation stipulates this obligation. [Data management according to Article 6 (1) point c) of the Regulation]

Data management for marketing purposes

Data management related to sending newsletters

The data management process takes place in order to send out newsletters.

Managed data

Email address, name (optional), phone number (optional), address (optional).

Duration of data management

Until the consent is withdrawn by the person concerned.

Legal basis for data management

Your voluntary consent, which you give to the Data Controller by subscribing to the newsletter [Data processing according to Article 6 (1) point a) of the Regulation]

Data management related to the sending and display of personalized advertisements

The data management process is carried out in order to send advertising content that matches the interests of the data subject.

Managed data

Email address, name (optional), phone number (optional), address (optional).

Duration of data management

Until the consent is withdrawn by the person concerned.

Legal basis for data management

Your voluntary, separate consent that you give to the Data Controller during data collection [Data processing according to Article 6 (1) point a) of the Regulation]

Remarketing

Data management as a remarketing activity is carried out with the help of cookies.

Managed data

Data managed by cookies specified in the cookie information.

Duration of data management

The data storage period of the given cookie, more information is available here:

Google's general cookie information:

https://www.google.com/policies/technologies/types/

Google Analytics information:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

Facebook information:

https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Legal basis for data management

Your voluntary consent, which you give to the Data Controller by using the website [data management according to Article 6 (1) point a) of the Regulation].

Árukereső

Trusted Store Program

The customer's e-mail address is processed for the purpose of customer satisfaction surveys and for the purpose of obtaining direct business, against which you can object via our contact details. Your e-mail address is stored by Árukereső (Online Comparison Shopping Kft. - 1074 Budapest, Rákóczi út 70-72.) as a data processor for the purpose of the questionnaire survey.

Arukereső (Online Comparison Shopping Kft. - 1074 Budapest, Rákóczi út 70-72., Tax number: 24868291-2-42, Company registration number: 01-09-186759) has a data processing mandate related to the Trusted Shop Program to store customers' e-mail addresses. for customer satisfaction survey purposes. After making purchases here, the customer's e-mail address will be forwarded to the Product Finder. Purpose of data transfer: request and display customer feedback. Online Comparison Shopping Kft. handles the transferred e-mail address for data processing as personal data, subject to an appropriate written contract and data protection conditions.

Our webshop uses the opinion management service on arukereso.hu operated by Online Comparison Shopping Kft. (1074 Budapest, Rákóczi út 70-72.; Cg. 01-09-186759).

The related data management information sheet here by clicking you can view yes.

Managed data

E-mail address

Duration of data management

based on the data protection information of Árukereső.hu

Legal basis for data management

Your consent based on Article 6 (1) point a) of the Regulation

Fraud Blocker

Filtering and blocking bots from paid ads.

Managed data

Type of device used when visiting the website, browser type, operating system, device identifiers, IP address, country, website activity.

Duration of data management

12 months

Legal basis for data management

Your consent based on Article 6 (1) point a) of the Regulation

Capturly

cookies from Capturly as a third party. By using the Capturly service for statistical purposes, the website collects information about how visitors use the website. The service does not collect personal data. The data is used for the purpose of developing the website and improving the user experience. These cookies also remain on the visitor's computer or other device used for browsing, in their browser, until they expire, or until the visitor deletes them.

More information: https://capturly.com/privacy

Capturly, Inc. H-6722 Szeged, Merey utca 12.

Managed data

Device IP address (collected and stored anonymously);

Device and browser type;

Device screen size;

Geographical location (country only)

Mouse clicks;

Mouse movements;

Form fillings;

The referring domain;

Geographical location (country only);

The date and time the website pages were acquired;

pages visited;

HTML data and changes thereof;

Duration of data management

12 months

Legal basis for data management

Your consent based on Article 6 (1) point a) of the Regulation

Additional data management

If the Data Controller wishes to carry out further data processing, it provides preliminary information on the essential circumstances of data processing (legal background and legal basis of data processing, purpose of data processing, scope of data processed, duration of data processing).

Recipients of personal data

Data processing for the storage of personal data

Name of the data processor: UNAS Online Kft.

Contact details of the data processor:

Telephone number:

E-mail address: unas@unas.hu

Headquarters: 9400 Sopron, Kőszegi út 14.

Website: https://unas.hu

The Data Processor stores personal data based on the contract concluded with the Data Controller. You are not entitled to access personal data.

Data processing activity related to sending newsletters

Name of the company operating the newsletter system: UNAS Online Kft.

Headquarters of the company operating the newsletter system: Kőszegi út 14, 9400 Sopron.

Telephone number of the company operating the newsletter system:

Email address of the company operating the newsletter system: unas@unas.hu

Website of the company operating the newsletter system: https://unas.hu

The Data Processor participates in the sending of newsletters based on the contract concluded with the Data Controller. In doing so, the Data Processor processes the data subject's name and e-mail address to the extent necessary for sending the newsletter.

Accounting-related data management

Name of the data processor: Post- Gordius Kft.

The seat of the data processor is: 1039 Budapest, Petőfi u. 3.

Phone number of the data processor:

The e-mail address of the data processor is: konyveles@post-gordius.hu

Website of the data processor:

The Data Processor participates in the bookkeeping of accounting documents based on a written contract with the Data Controller. In doing so, the Data Processor will provide the name and address of the data subject to the extent necessary for accounting records, Sztv. It is processed for a period of time corresponding to paragraph (2) of § 169, after which it is deleted immediately.

Invoicing-related data processing

Name of the data processor: Számlázz.hu - KBOSS.hu Kft.

The seat of the data processor is: Záhony utca 7, 1031 Budapest.

Phone number of the data processor:

The e-mail address of the data processor is: info@szamlazz.hu

Website of the data processor: https://www.szamlazz.hu

Based on the contract concluded with the Data Controller, the Data Processor participates in the registration of accounting documents. In doing so, the Data Processor will provide the name and address of the data subject to the extent necessary for accounting records, Sztv. It is processed for a period corresponding to paragraph (2) of § 169, after which it is deleted.

Data management related to online payment

Name of the data controller: Teya Hungary Zrt.

The registered office of the data controller is:1024 Budapest, Lövőház utca 39.

The telephone number of the data controller is: +36 1 793 6776

The e-mail address of the data controller is: ugyfelszolgalat@teya.com

Website of the data controller: https://teya.com

Based on the contract concluded with the Data Controller, the payment service provider participates in the implementation of online payment, for which data is transferred to the online payment service provider during the purchase process. In doing so, the online payment service provider handles the invoicing name, name and address of the person concerned, the order number and date according to its own data management rules.

The purpose of the data transmission is to provide the online payment service provider with the transaction data necessary for the payment transaction initiated by the online payment service provider.

The legal basis for data transmission: the performance of the contract between you and the Data Controller based on Article 6 (1) point b) of the Regulation, which includes payment by the customer, and in the case of online payment, data transmission in accordance with this point is required for payment

Name of the data controller: OTP Mobil Szolgáltató Kft.

The registered office of the data controller is: 1143 Budapest, Hungária körút 17-19.

Telephone number of the data controller: +36 1/20/30/70 366 6611

The e-mail address of the data controller is: ugyfelszolgalat@simple.hu

Website of the data controller: https://simplepay.hu

Based on the contract concluded with the Data Controller, the payment service provider participates in the implementation of online payment, for which data is transferred to the online payment service provider during the purchase process. In doing so, the online payment service provider handles the invoicing name, name and address of the person concerned, the order number and date according to its own data management rules.

The purpose of the data transmission is to provide the online payment service provider with the transaction data necessary for the payment transaction initiated by the online payment service provider.

The legal basis for data transmission: the performance of the contract between you and the Data Controller based on Article 6 (1) point b) of the Regulation, which includes payment by the customer, and in the case of online payment, data transmission in accordance with this point is required for payment

Trusted store program

The arukereso.hu (Online Comparison Shopping Kft. 1074 Budapest, Rákóczi út 70-72., Tax number: 24868291-2-42, Company registration number: 01-09-186759) Trusted shop program, after shopping here, the customer Your e-mail address and the name of the Goods purchased by you will be forwarded to arukereso.hu. Purpose of data transfer: request and display customer feedback. The personal data transmitted in this way is handled by Online Comparison Shopping Kft. in accordance with the Data Protection and Data Management Policy of arukereso.hu. Online Comparison Shopping KFT is considered the data controller of the data transmitted in this round.

SimplePay Data Transfer Statement

If you choose a payment method with the SimplePay logo during the order, you accept the following statement by ticking the check box required to send the order:

I understand that the following personal data stored in the user database of www.biomenu.hu by the data controller Caleido IT-Outsource Kft. (1131 Budapest, Reitter Ferenc u. 132.) will be transferred to OTP Mobil Kft., as a data processor.

The range of data transmitted by the data controller is as follows: last name, first name, IP address, billing address, shipping address, phone number, e-mail address, last four digits of bank card number.

The nature and purpose of the data processing activity carried out by the data processor can be seen in the SimplePay data management information.

Your rights during data management

Within the period of data management, you are entitled to the following rights according to the provisions of the Regulation:

  • the right to withdraw consent
  • access to personal data and information about data management
  • right to rectification
  • restriction of data management,
  • right to erasure
  • right to protest
  • right to portability.

If you wish to exercise your rights, it involves your identification, and the Data Controller must necessarily communicate with you. Therefore, for the purpose of identification, it will be necessary to provide personal data (but the identification can only be based on data that the Data Controller manages about you anyway), and your complaints about data management will be available in the Data Controller's email account within the period specified in this information regarding the complaints. If you were a customer of ours and would like to identify yourself in order to handle complaints or warranty, please enter your order ID for identification. Using this, we can also identify you as a customer.

The Data Controller will respond to complaints related to data management within 30 days at the latest.

The right to withdraw consent

You have the right to withdraw your consent to data management at any time, in which case the data provided will be deleted from our systems. However, please note that in the case of an order that has not yet been fulfilled, the cancellation may result in us not being able to deliver to you. In addition, if the purchase has already been completed, based on the accounting regulations, we cannot delete the data related to invoicing from our systems, and if you owe us a debt, then based on a legitimate interest related to the collection of the claim, we can process your data even if you withdraw your consent.

Access to personal data

You are entitled to receive feedback from the Data Controller as to whether your personal data is being processed, and if it is being processed, you are entitled to:

  • get access to the processed personal data and
  • inform the Data Controller of the following information:
    • the purposes of data management;
    • categories of personal data processed about you;
    • information about the recipients or categories of recipients to whom the personal data has been or will be communicated by the Data Controller;
    • the planned period of storage of personal data or, if this is not possible, the criteria for determining this period;
    • your right to request from the Data Controller the correction, deletion or restriction of processing of your personal data and, in the case of data processing based on legitimate interests, to object to the processing of such personal data;
    • the right to submit a complaint to the supervisory authority;
    • if the data was not collected from you, any available information about its source;
    • about the fact of automated decision-making (if such a procedure is used), including profiling, as well as, at least in these cases, comprehensible information about the logic used and the significance of such data management and the expected consequences for you.

The purpose of exercising the right may be aimed at establishing and checking the legality of data management, therefore, in the event of multiple requests for information, the Data Controller may charge a fair fee in exchange for providing the information.

Access to personal data is ensured by the Data Controller by sending you the processed personal data and information by email after your identification. If you have registered, we provide access so that you can view and check your personal data by logging into your user account.

Please indicate in your request that you are requesting access to personal data or information related to data management.

Right to rectification

You have the right to request that the Data Controller correct inaccurate personal data concerning you without delay.

Right to restriction of data processing

You have the right to request that the Data Controller restrict data processing if one of the following is true:

  • You dispute the accuracy of the personal data, in which case the restriction applies to the period that allows the Data Controller to check the accuracy of the personal data, if the exact data can be determined immediately, the restriction will not apply;
  • the data management is illegal, but you object to the deletion of the data for any reason (for example, because the data are important to you for asserting a legal claim), therefore you do not request the deletion of the data, but instead request the restriction of their use;
  • The Data Controller no longer needs the personal data for the purpose of the indicated data management, but you require them to present, enforce or defend legal claims; obsession
  • You have objected to the data processing, but the legitimate interests of the Data Controller may also be the basis for the data processing, in this case, until it is established whether the legitimate reasons of the Data Controller take precedence over your legitimate reasons, the data processing must be limited.

If data management is subject to restrictions, such personal data may only be processed with the consent of the data subject, with the exception of storage, or to submit, enforce or defend legal claims, or to protect the rights of another natural or legal person, or in the important public interest of the Union or a member state.

The data controller will inform you in advance (at least 3 working days before the restriction is lifted) of the lifting of the restriction on data management.

Right to erasure - right to be forgotten

You are entitled to have the Data Manager delete your personal data without undue delay if one of the following reasons exists:

  • the personal data are no longer needed for the purpose for which they were collected or otherwise processed by the Data Controller;
  • You withdraw your consent and there is no other legal basis for data processing;
  • You object to data processing based on legitimate interest and there is no overriding legitimate reason (i.e. legitimate interest) for data processing,
  • the personal data was handled illegally by the Data Controller and this was established based on the complaint,
  • personal data must be deleted in order to fulfill the legal obligation prescribed by EU or member state law applicable to the Data Controller.

If, for any legitimate reason, the Data Controller has made public the personal data processed about you, and is obliged to delete it for any of the reasons indicated above, it is obliged to take the reasonably expected steps - including technical measures - in order to inform the data, taking into account the available technology and the implementation costs controller and other data controllers that you have requested the deletion of the links to the personal data in question or the copy or duplicate of this personal data.

Deletion does not apply if data management is necessary:

  • for the purpose of exercising the right to freedom of expression and information;
  • fulfilling the obligation under the EU or Member State law applicable to the data controller requiring the processing of personal data (such a case is data processing in the context of invoicing, as the preservation of the invoice is required by law), or for the purpose of performing a task carried out in the public interest or in the exercise of a public authority granted to the data controller;
  • legal claims (e.g. if the Data Controller has a claim against you and has not yet fulfilled it, or a consumer or data management complaint is in progress).

Right to protest

You have the right to object to the processing of your personal data based on legitimate interests at any time for reasons related to your own situation. In this case, the Data Controller may no longer process the personal data, unless it proves that the data processing is justified by compelling legitimate reasons that take precedence over your interests, rights and freedoms, or that are related to the submission, enforcement or defense of legal claims.

If personal data is processed for direct business acquisition, you have the right to object at any time to the processing of your personal data for this purpose, including profiling, if it is related to direct business acquisition. If you object to the processing of personal data for direct business purposes, then the personal data may no longer be processed for this purpose.

Right to portability

If the data management is carried out in an automated way or if the data management is based on your voluntary consent, you have the right to ask the Data Controller to receive the data you have provided to the Data Controller, which the Data Controller sends in xml , JSON or csv format at your disposal, if this is technically feasible, you can request that the Data Controller forward the data in this form to another data controller.

Automated decision making

You have the right not to be subject to the scope of a decision based solely on automated data management (including profiling) that would have legal effects on you or would similarly significantly affect you. In these cases, the Data Controller is obliged to take appropriate measures to protect the rights, freedoms and legitimate interests of the data subject, including at least the right of the data subject to request human intervention on the part of the data controller, to express his point of view and to submit objections to the decision.

The above does not apply if the decision:

  • Necessary to conclude or fulfill the contract between you and the Data Controller;
  • is made possible by EU or member state law applicable to the Data Controller, which also establishes appropriate measures for the protection of your rights and freedoms, as well as your legitimate interests; obsession
  • based on your express consent.
Registration in the data protection register

Infotv.​ pursuant to its provisions, the Data Controller had to register certain data operations in the data protection register. This reporting obligation was terminated on May 25, 2018.

NAIH number registered before May 25, 2018:

Data protection registration number: NAIH-56299/2012

Data security measures

The Data Controller declares that it has taken appropriate security measures to protect personal data against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage, as well as against becoming inaccessible due to changes in the technology used.

The Data Controller will do everything within its organizational and technical capabilities to ensure that its Data Processors also take appropriate data security measures when working with your personal data.

Remedies

If, in your opinion, the Data Controller has violated a legal provision on data management or has not fulfilled any of your requests, you can initiate the investigation procedure of the National Data Protection and Freedom of Information Authority (address: 1363 Budapest, Pf. 9., e-mail) in order to terminate alleged illegal data management: ugyfelszolgalat@naih.hu, phone numbers: +36 (30) 683-5969 +36 (30) 549-6838; +36 (1) 391 1400).

We would also like to inform you that in the event of a violation of the legal provisions on data management, or if the Data Controller has not fulfilled any of your requests, you may file a civil lawsuit against the Data Controller in court.

Modification of data management information

The Data Controller reserves the right to modify this data management information in a way that does not affect the purpose and legal basis of data management. By using the website after the amendment enters into force, you accept the amended data management information.

If the Data Controller wishes to carry out further data processing in relation to the collected data for a purpose other than the purpose of their collection, it will inform you of the purpose of the data processing and the following information before the further data processing:

  • on the period of storage of personal data, or if this is not possible, on the criteria for determining the period;
  • your right to request from the Data Controller access to your personal data, their correction, deletion or restriction of processing, and in the case of data processing based on legitimate interests, you may object to the processing of personal data, and in the case of data processing based on consent or a contractual relationship, you may request data portability provision of rights;
  • in the case of data management based on consent, that you can withdraw your consent at any time,
  • on the right to submit a complaint to the supervisory authority;
  • about whether the provision of personal data is based on legislation or a contractual obligation or is a prerequisite for concluding a contract, as well as whether you are obliged to provide personal data, and what possible consequences the failure to provide data may have;
  • about the fact of automated decision-making (if such a procedure is used), including profiling, as well as, at least in these cases, comprehensible information about the logic used and the significance of such data management and the expected consequences for you.

The data processing can only start after this, if the legal basis of the data processing is consent, in addition to the information, you must also consent to the data processing.